By providing comprehensive proactive services across all network environments, Gold service enables IT providers to deliver flexible, resilient IT business solutions to meet their customers’ ever-changing demands.
Gold incorporates all services from both Bronze and Silver alongside a number of management and reporting services, giving IT providers a clear competitive market advantage.
Monitoring and Alerting
Inclusive RU Budget / Device
Full SDA Reporting
Benefits of the Gold Managed Services:
Gold service users benefit from regular admin reviews and maintenance, as well as routine system reviews by 3rd line engineers in order to proactively isolate and solve any arising issues. Sometimes not all reporting requirements fall into the regular full service delivery report schedule, which is why Gold includes the additional Ad-hoc Reporting service.