Managed IT Support
Outsourced and managed IT that works as an extension of your team, from a 24/7 UK service desk with guaranteed fix SLAs.
24/7/365 UK SERVICE DESK · GUARANTEED FIX SLAs · UK & IRELAND COVERAGE · ITIL BASED · AWARD WINNING
Award-winning managed IT services from London and Warrington. We act as an extension of your team, covering everything from the service desk and hardware maintenance through to cloud, networking, security and identity. Our UK-based service desk runs 24/7, 365 days a year as a single point of contact for incidents, with unlimited SLAs through our service level management and a secure portal so every call can be tracked.
Managed service tiers
Bronze
The essentials, covered.
Break/fix, summary reporting, and monitoring and alerting 24x7x365. Bronze customers get all the fundamentals: proactive monitoring around the clock, and the break/fix service that underpins every tier.
Silver
Enhanced reactive service.
Everything in Bronze, plus an inclusive Resource Unit budget per device and reactive incident cover. Our service delivery team provides quarterly summary reports focused on system health and stability.
Gold
Comprehensive and proactive.
Everything in Bronze and Silver, plus full service delivery and ad-hoc reporting, proactive incident and problem management, change management and administration, with routine system reviews by third-line engineers.
Why outsource to Sequential
Why outsource your IT to us:
- A UK service desk, 24/7, 365 days a year: a single point of contact for incidents, with a secure portal so calls can be tracked by everyone.
- Guaranteed fix SLAs: bespoke hardware and software maintenance contracts, covering UK and Ireland.
- We run our own infrastructure: our own network and UK data centres sit behind the advice, so we support what we operate.
- Multi-vendor, multi-technology: broad capability across the stack, with extensive geographical reach for rollouts.
- ITIL-based service design and senior engineering consultancy, from pre-sales through to run.
- One supplier for everything: support alongside connectivity, cloud, colocation and procurement.
What we cover
Service desk
24/7 UK analysts, single point of contact, unlimited SLAs, secure tracking portal.
Hardware maintenance
Multi-vendor cover with guaranteed fix SLAs across the UK and Ireland.
Software maintenance
Support across the Microsoft stack, with bespoke contracts and guaranteed fix SLAs.
End user computing
Desktop management, application services, mobile device management, desktop virtualisation and Microsoft 365 deployment.
Cloud computing
Private and hybrid cloud solutions designed, built and supported by us.
Enterprise networking
Sharing applications, faster access to information and reduced operating costs.
Identity & security
Preventive controls for internal threats, multi-channel defence and profile monitoring.
Data centre
Load balancing, software-defined networking and converged infrastructure.
Unified comms & mobility
Multi-vendor voice and unified communications, plus BYOD solutions.
Installation & rollouts
Flexible project management and infrastructure supporting large-scale rollouts.
Pre-sales support
Network design and configuration, project management and ITIL-based service design.
Senior consultancy
Senior engineering consultancy when a project needs deeper input.
One joined-up IT partner
Support works best when one team owns the whole picture:
- IT consultancy to plan it and procurement to source it
- Connectivity, private cloud and hybrid cloud
- Microsoft 365 and hosted desktops
- Colocation in our own data centre
One supplier, one bill, one team.
Frequently asked questions
What managed service tiers do you offer?
Three: Bronze covers break/fix, summary reporting and 24x7x365 monitoring and alerting. Silver adds an inclusive Resource Unit budget per device, reactive incident cover and quarterly summary reports. Gold adds full and ad-hoc reporting, proactive incident and problem management, change management and administration.
Is your service desk really 24/7?
Yes. UK-based service desk analysts provide a single point of contact for incidents 24/7, 365 days a year, with a secure customer portal so incident calls can be tracked.
What are your SLAs?
We offer bespoke hardware and software maintenance contracts with guaranteed fix SLAs, plus unlimited SLAs through our service level management.
What areas do you cover?
We are based in London and Warrington and provide UK and Ireland coverage, with extensive geographical reach for large-scale rollouts.
What is a Resource Unit?
On Silver and Gold, changes are carried out on a charge-back scheme using Resource Units, with an inclusive budget per device so routine work is covered.
Can you support what we already have?
Yes. We are multi-vendor and multi-technology, so we can support your existing estate as well as anything we design and build for you.
Let us take IT off your plate
Talk to a UK-based specialist about outsourcing your IT to a team that acts as an extension of your business. 3 months free when you sign up for a trial or consultation.
London: 020 3817 4835 · Manchester: 0161 413 4486 · hello@sequentialnetworks.co.uk