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Proffesional IT Services

  • Cloud Computing

    Private Cloud Solutions, VMware Private Cloud Solution, Microsoft Private Cloud Solution, Hybrid Cloud Solutions

  • End User Computing

    Physical Desktop Management, Application Services, Mobile Device Management, Windows 7 & 8 Upgrade and Migration Services, Desktop Virtualisation Services

  • Enterprise Networking

    Sharing applications, Speeding up access to information, Enhancing customer service, Reducing operating costs

  • Installation

    Extensive geographical reach, Multi-vendor multi-technology capability, Flexible project management to move with demand, Infrastructure supporting large scale rollouts

  • Enterprise Identity and Management

    Preventive controls of internal threats, Multi-channel defence – cloud, social access and mobile, Simplification of cloud integrations and identity silos, Monitoring profiles

  • Enterprise Security

    Mobility, Improved productivity, Reduced costs

  • Data Centre

    Load Balancing, Cisco Application Centric Infrastructure (ACI), VMware NSX, Cisco UCS / Flexpod

  • Unified Comms and Mobility

    Microsoft unified communications and mobility solutions, Multi-vendor Voice and Unifi ed Communications, BYOD Solutions

  • Pre-Sales Support

    Network Design and Configurations, Project Management, Senior Engineering Consultancy & ITIL based service design

IT Support Services

Hardware Maintenance

Multi-vendor, multi-technology hardware maintenance cover, Bespoke contracts with guaranteed fix SLAs, UK & Ireland coverage

Software Maintenance

Software Support through Sequential Networks’ Flexsupport offering, Microsoft Premier Support for the complete Microsoft stack, Bespoke contracts with guaranteed fi x SLAs, UK & Ireland coverage

Service Desk

24/7 support, 365 days a year, UK based service desk analysts providing a single point of contact for incidents, Unlimited SLAs through our Service Level Management, Secure customer portal so incident calls can be tracked by all

FOR EXPERT ADVISE TO HELP SUPPORT YOUR IT ENVIRONMENT.

Managed IT Services

Whilst the Bronze service is the tip of the iceberg when it comes to Sequential Managed IT Services, it is our ultimate value pack, covering the crucial services every IT company needs.

What does the Bronze Service provide?

Break/Fix
Summary Reporting
Monitoring and Alerting
24x7x365

Benefits of the Bronze Managed Service

When it comes to Managed Services, Bronze customers have all the fundamentals covered, benefiting from a proactive monitoring that works around the clock and a Break / Fix service that underpins all Managed Services offerings.

Sequential offers a Silver package of managed services which is the middle strand of the three available; the Silver option provides an enhanced reactive service by working hand in hand with break/fix.

The Silver range is a compilation of the Bronze package with some advantageous additions.

Summary Reporting
Break / Fix
24x7x365
Monitoring and Alerting
Inclusive RU Budget / Device
Reactive Incident

Benefits of the Silver Managed Service

Silver Managed Services customers benefit from the Sequential Service Delivery team who will provide quarterly summary reports, giving focus to system health and stability. Amongst other service benefits that feature within the Silver service is the Inclusive Budget / Device, in this service the changes conducted are carried out on a charge back scheme using “Resource Units”.

By providing comprehensive proactive services across all network environments, Gold service enables IT providers to deliver flexible, resilient IT business solutions to meet their customers’ ever-changing demands.

Gold incorporates all services from both Bronze and Silver alongside a number of management and reporting services, giving IT providers a clear competitive market advantage.

Summary Reporting
24x7x365
Monitoring and Alerting
Inclusive RU Budget / Device
Reactive Incident
Full SDA Reporting
Ad-hoc Reporting
Proactive Incident
Problem Management
Change Management
Administration

Benefits of the Gold Managed Services:

Gold service users benefit from regular admin reviews and maintenance, as well as routine system reviews by 3rd line engineers in order to proactively isolate and solve any arising issues. Sometimes not all reporting requirements fall into the regular full service delivery report schedule, which is why Gold includes the additional Ad-hoc Reporting service.

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